Kustom Kreations products are digital downloads. No physical item will be shipped.
How do I receive my files?
After a successful checkout, use the download link provided with your order. You can also review previous purchases from the Purchase History page.
What file formats are included?
Included formats vary by product. Review the individual product page before purchasing for the file details available with that design.
What software can I use?
SVG files are commonly used with compatible cutting software and machines. PNG artwork is commonly used for sublimation and print projects. Confirm that your software supports the listed format before purchasing.
Can I return a digital download?
Digital files cannot be physically returned. Review the product details carefully before checkout. If a file is missing or will not download, contact us with your order details so we can investigate.
My download is not working
- Confirm the purchase completed successfully.
- Download the ZIP file to your device before opening it.
- Extract the ZIP file before importing individual files into your software.
- Check that your software supports the included file format.
- If the issue continues, contact us with the product name and order information.
May I use a design commercially?
Usage rights may vary. Do not assume that purchasing a file transfers copyright, trademark rights, or permission to use third-party brands or characters. Contact Kustom Kreations before commercial use if the product page does not clearly state the license.